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Frequently Asked Questions
DELIVERIES
At BC, we will strive to provide a prompt service for your orders. Our goal is to dispatch all orders within 24 hours of purchase, Monday-Friday excluding bank and public holidays, though during busy periods it may take a bit longer. Your order will be processed the same day as you place the order up until 1pm, any orders placed after this time will be processed the following working day.
Rest assured that we use Royal Mail's reliable service to deliver your parcels. Once your order has been dispatched, you will receive an email confirmation.
We take great care in packing your items to ensure they arrive in pristine condition. Our commitment to sustainability means we use environmentally friendly packaging materials to minimize any potential damage.
Standard delivery approximately 2-5 working days is FREE on orders over £60 (£3.99 for orders £59 and under).
If you have any further questions or need assistance regarding your delivery, please don't hesitate to reach out to us here.
At the moment we only ship to the UK, however we are working on making International deliveries happen very soon.
RETURNS
We always aim to make sure our customers are happy and love our products, but if you do need to return an order, we’re at hand to help. Please refer to our returns policy here or alternatively please contact us here with your order number.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging unopened.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10 working days.
You will be responsible for paying for your own shipping costs for returning your item. Refunds will only be processed for items returned, not shipping or any costs incurred by you to return the item. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we take no responsibility for your returned item until it arrives back to us and we have accepted the return.
To return your item(s), please contact us here. Please refer to our returns and refunds policy here for more information.
We want your purchase to arrive in perfect condition as originally sent. If on the unfortunate occasion your product does arrive damaged or faulty please contact us straight away and we'll do our best to resolve this for you.
Please notify us by contacting us here. Please refer to our returns and refunds policy here for more information.
PRODUCT INFORMATION
We have sourced our products from brands that we love with the aim to create the most enjoyable experience imaginable.
Majority of our products are sampled by our founder, Jeni, in addition to those closest to her including her family members and friends. These are individuals whose support she has valued over the years and they have also benefited from these products supporting their own journey.
If you want any more information about any of our products, packaging, sourcing or otherwise just get in touch at jenani28@msn.com to talk to a member of our team.
In general, yes! However we advise using your own care and discretion in individuals and chibelow the age of 18, unless otherwise stated. We would also advise patch testing when using our self-care products, especially for the first time.
Please always refer to information supplied within the original packaging of your product or for further information please contact us here.
SUSTAINABILITY
All of BC’s packaging is recyclable. We try to make as much of our packaging and packing as recyclable as possible. We’ll always continue to package our products in the most sustainable way we can without compromising our delivery process.
If you want further information about any of our products, packaging, sourcing or in general, please contact us here.